Comments on: BLOCKBUSTER Total Access policy change — eliminates due dates, limits “overclocking” the queue

By: Anthony K. Valley

Anthony K. Valley — Tue, 10 Mar 2009 01:03:31 +0000

Jewels, Good for you!
It's important for Blockbuster customers (and soon-to-be-ex-customers) to
express their disappointment with this service change.

By: Jewels

Jewels — Mon, 09 Mar 2009 23:14:42 +0000

I am also angry about this and I just emailed the CEO, the new guy who's making all these changes and told him he just put the last nail in the BB coffin! I am switching to Netflix I am so sick of BB and the policy changes every 6 months! Maybe he will have some kind of miraculous explanation for chasing off all their customers in such a bad economy!

By: What?

What? — Mon, 09 Mar 2009 04:33:34 +0000

Blockbuster is totally cutting their own throat on this one. The reason to pay the extra money was to be able to get those three in-store rentals to have something to watch while I was waiting. Why would I bother to pay the extra money now when it's just going to slow my shipping down?

By: Anthony K. Valley

Anthony K. Valley — Mon, 02 Mar 2009 21:54:19 +0000

Erica, I left Netflix to join Blockbuster a few years ago because I saw the
value in the return-to-store option. When I moved from an area with the
convenience of a Blockbuster store, I went back to Netflix. My only reason
for being with BB was the ability to return movies to the store, walk out
with a different one, and having another one shipped from my queue.

I agree, this was a dumb move for Blockbuster.

Thanks for commenting!

By: Erica

Erica — Mon, 02 Mar 2009 20:34:11 +0000

I totally agree with Angry. I've been a member for a couple years and that aspect was why I chose BB over Netflix. Now I may have to give Netflix a second look. Blockbuster is going to lose customers over this. Dumb move.

By: Angry

Angry — Tue, 24 Feb 2009 03:45:29 +0000

This sucks! I chose Blockbuster over Netflix because I could under one plan always have unviewed DVDs on hand–getting DVDs from the Store while waiting for the next delivery to arrive. By the time the new delivery arrived, i'll be done with the Store DVDs and ready to return them.

Now they've taken that away. I'm seriously considering quitting Blockbuster!